Operations and Office Management
- Responsible for the day-to-day operational effectiveness of the Limerick offices, ensuring the workplace is consistently professional, well organised, safe and client-ready
- Manage office facilities, services and workplace standards, proactively identifying and resolving operational issues to maintain a high-quality working environment
- Maintain an up-to-date supplier and key contact register to ensure operational issues can be addressed promptly, effectively and by the appropriate service provider
- Coordinate and monitor third-party suppliers, including cleaning, facilities and office services, ensuring agreed service standards, responsiveness and value for money
- Monitor and track office-related expenditure, supporting invoice processing and ensuring costs remain aligned with agreed budgets
- Maintain effective office systems, supplies and equipment to support business continuity, operational readiness and a seamless employee and visitor experience
- Manage the office apartment for employees visiting from other DM offices, including calendar management, cleaning and servicing arrangements, preparation for arrival, key access controls and related logistics to ensure a professional and welcoming experience
- Support robust document management, filing and administrative controls, ensuring records are maintained accurately and in line with agreed internal practices
- Coordinate printing, post, courier services, meeting room readiness and hospitality requirements to support efficient office operations and a polished professional environment
- Support the Operations team and Sports & Social committee with staff events, internal initiatives and office-based projects, including planning, logistics, coordination and follow-through
- Support the maintenance of fixed asset and IT asset registers, including tracking allocation, returns and movements in coordination with IT team
- Support local business continuity arrangements, including maintaining emergency contacts, coordinating drills where required and supporting incident response
- Provide critical executive and administrative support to the senior management team, including the CEO, CFO, COO and Department Heads
- Coordinate senior management travel arrangements, including flights, accommodation, transfers, itineraries and related logistics, ensuring travel requirements are managed efficiently, accurately and in line with business priorities
- Anticipate requirements, resolve routine issues independently and escalate operational or priority matters appropriately to support effective decision-making
- Manage complex diaries, schedules and meeting arrangements, ensuring senior leaders are appropriately prepared and key priorities are protected
- Support senior leadership with preparation of board packs, reports and key governance documentation where required
- Liaise professionally with internal and external stakeholders on behalf of senior leaders, ensuring timely communication, follow-up and resolution of priority matters
- Exercise sound judgement, discretion and confidentiality when handling sensitive information, competing priorities and senior-level requests
- Anticipate requirements, resolve routine issues independently and escalate operational or priority matters appropriately to support effective decision-making
- Responsibility for day-to-day office access control arrangements, ensuring workplace access is managed securely, consistently and in line with internal security protocols
- Maintain accurate access and key (fob) allocation records, ensuring registers are kept up to date and access control reports can be produced promptly as required
- Support the secure handling, storage and retrieval of confidential documents and sensitive information, ensuring appropriate filing, retention and access practices are followed
- Support compliance activities, internal controls and audit readiness requirements aligned with ISO 27001 and wider business governance standards
- Coordinate fire safety procedures, drills and workplace safety requirements, ensuring compliance with legal obligations and internal standards
- Maintain and review health and safety records, ensuring documentation is accurate, up to date and compliant
- Provide high-level administrative support across the Irish offices, ensuring priorities, documentation, records and confidential information are managed accurately, professionally and with appropriate discretion
- Coordinate the administration of employee onboarding, ensuring new team members are welcomed professionally and have the information, equipment, access and support they need to settle effectively into the business
- Support employee offboarding processes, ensuring leavers complete required steps, return company equipment, and that relevant documentation, records and system updates are completed accurately and in line with internal procedures
- Act as a collaborative and dependable team player within the wider support functions of the Irish offices, working closely with Operations, IT, HR and Marketing to support office initiatives, employee activities and day-to-day business needs
